Terms and Conditions
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- Company address
The Registered Office and Sales Office for Jack & Jill Cards Ltd is
Clock House Court, Beacon Road, Crowborough, East Sussex TN6 1AF
telephone: 01892 662026 email: sales@jackandjillcards.co.uk web: www.jackandjillcards.co.uk
- Acceptance of Jack & Jill Cards Ltd’s terms and conditions:
Your placement of an order on our website will be deemed to be acceptance of these terms and conditions.
- Opportunity for design selection changes, and point of commitment
Our website allows you to try out different design templates, and upload different photographs of your baby. Once you have placed your order and made your payment, no further changes can be made to that order.
- Prices
Our website sets out our pricing matrix. We reserve the right to revise prices without notice, except that any order received by us at a time of price revision will be delivered at the price displayed to the customer at the time of ordering. Our prices as displayed are inclusive of VAT.
- Delivery
Jack & Jill Cards will endeavour and expect to despatch the cards to you from our Printing Works within 3 (three) working days following our receiving your order and confirmation of payment. Our packaging is specified to fully protect the contents in transit.
UK deliveries will be made by Royal Mail, please refer to our pricing matrix for costs.Overseas deliveries will be made by airmail.
- Customer satisfaction
Our mission is that all customers are fully satisfied with the cards they receive. The only factors outside our control are a) the quality of the photograph that you upload, and b) the fact that the wide range of different computers used by our customers may sometimes show slightly different tonal representations of the upload photographs compared to our own printing systems. Our web-page’ FAQ’s (Frequently Asked Questions) explains these technical points further.
In the most unlikely event that you receive cards which you consider unsatisfactory, you should return them to our Sales Office. If in our assessment, and after allowing for the above, the complaint is justified, we will immediately offer either free replacements or a full refund.
- Payment system
Jack & Jill Cards Ltd have contracted ‘SecureTrading Ltd’ to undertake the payment process for our customers’ purchases. Jack & Jill Cards will at no time have any access whatsoever to the details of our customers’ payment instructions, and we can take no responsibility for the transaction. You will be linked to the separate website of www.securetrading.com to make your payment instructions, and then returned to our website on payment completion
Jack & Jill Cards Ltd will commence processing your order once we have received confirmation from ‘SecureTrading Ltd’ that your payment has been successfully effected.
The address of SecureTrading Ltd, European Operations Centre, Parc Menai, Bangor, Gwynedd, LL57 4BL Telephone 0800 0289151 email: enquires@securetrading.com The following payment cards may be used: MasterCard Credit; Switch/UK Maestro; Solo Debit; Visa Credit, Visa Delta Debit, Visa Electron Debit.Please refer also to our web-page ‘Frequently Asked Questions’
- Privacy, and safe-keeping of data
We will not contact you to put forward any other goods or services without your consent, nor will we provide any other company with your details without your consent.
Jack & Jill Cards Ltd observes all requirements of Data Protection Law. No payment card details are brought onto our website, and our website has been constructed using the best available appropriate security devices and procedures to prevent any unauthorised access to customers’ ordering data.
- Obligations upon our customers:
- we require our customers not to upload any text or images to which they do not have proper rights, nor to upload any material which could be damaging to third-parties or could be deemed to be unlawful or offensive.
- the content of this website is the property of Jack & Jill Cards Ltd, and may not be copied or reproduced without our express written permission.
- we would welcome any customers’ wish to place a link on another website to the home-page of our website, but require that our permission is first sought.
No deep-linking into our site may be made whatsoever without our express written permission.